FAQs & General Information
Telephone: +61 (3) 6239 9651
Please contact IN-TERIA for a quote, either via email, or phone, for trade pricing.
Do you have a standard range of timber?
No. If it can be turned, it can be accessed and it meets our standards in regard to sustainability then it is highly likely we can produce it for you.
Please feel free to contact us to discuss your particular timber requirements. Our website only shows a small selection of our most popular species.
Can we get sample chips of timber?
As timber varies so greatly in colour, tone and grain we do not provide sample chips.
Can you match a timber colour?
We may be able to find a piece of timber that coordinates well. Matching, however, is highly unlikely. Engineered timber veneers are impossible to match.
How do I select the right size handle?
We would recommend that you create a template from coloured card and consider your preferred handle size/s in situ, if possible. Alternatively, use drawings to get a feeling of the various size options. In most instances, size choice will be based on personal aesthetics. Please check with us if you have concerns about the size and weight of your door/ drawers.
Please refer to size conversion chart in our catalogue or direct link here.
SPECIAL / CUSTOM ORDERS.
Our MADE-TO-ORDER range is perfect for customers looking for a bespoke or custom solution. Please contact us if you have something specific in mind.
Please contact us if you would like to discuss customising one our standard profiles.
Installation diagrams are available and will be provided with your purchase. We recommend that your IN-TERIA product is installed by a professional tradesperson.
Do fixings come with the handles?
A variety of fixings, for different types of installation, are available. Please contact us if you are unsure of which selection to make.
All prices on our website are shown in Australian dollars and are shown inclusive of GST.
DUTIES & TAXES.
Our products are designed and made in Australia. Some orders may be subject to local import duties and/or local taxes once they reach the country of destination. Please check with your local authority to ascertain applicable rates. All duties and taxes charged by the Customs Authority of the destination country are the sole responsibility of the buyer.
All orders from our KIOSK, with the occasional exception, will ship within 3 business days. Arrival times will vary by destination. Please contact us for more details.
The lead-time on our MADE-TO-ORDER range is generally 4 to 6 weeks.
We ship worldwide. Shipping prices vary by product size, quantity and final destination. In general, orders should arrive in approximately 3-10 business days, once in the post. We do not guarantee arrival times on shipments.
DAMAGE DURING SHIPPING.
Australian Customers: If your order is delivered and has been damaged in transit. Please take a photo of the damage (including) packaging and email to us for our records. It is an Australia Post requirement that you take the parcel to your local Post Office to lodge a request for compensation. Compensation may be paid and this is entirely at the discretion of Australia Post.Overseas Customers: Please contact us directly via email.